Photo: BÁNH TRÁNG THỊT HEO ĐẠI LỘC - Quán ĐẠI LỘC 97 & 148 Trưng Nữ Vương.
Review: BÁNH TRÁNG THỊT HEO ĐẠI LỘC - Quán ĐẠI LỘC 97 & 148 Trưng Nữ Vương.4.5/10 on Google Maps
148 Trưng Nữ Vương, Hải Châu, Đà Nẵng 550000, VietnamStrengths
- The restaurant's location is well-known and easy to find on Google Maps
- Food serving speed is fast at certain times
- Food flavor is recognized by customers as decent
Weaknesses
- Poor hygiene, dirty tables and chairs, and presence of insects
- Staff service attitude is unprofessional and disrespectful to customers
- The cleaning process for bowls, chopsticks, and communal dipping sauce does not ensure food safety
- Discrimination against customers and prioritizing group guests
Recommended actions
- 1Rectify service processes and staff attitudeHigh impact
Retrain the service team, establish standards for customer interaction, and monitor closely.
- 2Optimize Google Maps feedback managementMedium impact
The owner needs to proactively respond to negative reviews sincerely to regain trust.
1 more recommendations in the full report.
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